digital
Digital Strategy
Whether planning a seasonal campaign or year-long strategy for a local start-up, nonprofit, foundation, or association, a well-constructed digital communication plan is key to achieving impact.
Our goal is to implement a cohesive system of communication tools that advance your brand; generate leads, supporters, and community advocates.
Technology is always changing, and so are our digital services. We rely on a data-driven approach to development in all we do, allowing our clients to leverage actionable information and make informed choices.
WEBSITE
Website Development
Your website should be the bedrock of your brand & marketing strategy, telling your story in a clear, compelling manner and returning data on your audience, customers, and market.
We focus on creating websites that work by converting visitors into customers, advocates, and brand loyalists.
Our work combines compelling stories with clear calls to action, forging a connection between your brand and its audience.
HML is home to WordPress experts; need help with an existing site or an upcoming third-party integration?
CONTENT
Content Strategy & Production
We offer strategic content creation that works to elevate your brand and differentiate your service lines and mission—working in conjunction with SEO strategy and brand development.
It is important to state here that content production in and of itself is time-consuming. That being said we are selective about the clients we choose to work with, and we will be upfront about it if we feel we are not a good fit.
In the modern world where “content is king,” a consistent voice and compelling story transform website visitors into an engaged audience. Your brand messaging should be powerful, engaging, and work to answer your web visitors’ questions and inspire action.
Our work ensures your Google My Business profile is active, consistent, and optimized, ready to get found and engage your customers.
We can help grow your online presence through our ongoing citation-building programs by building local and industry or city-specific listings and profiles for your organization.
What is citation building?
Citation building is a process and a strategy. Wherein consistent and accurate profiles for a single business are created in local listing directories to help search engines and consumers know when, how, and where to find a local business.
Citation building is similar to link building. As the more consistent citations a company has, the greater its benefit and likelihood of being served by a search engine is when a related search is done about its services in its area.
Just like links, citations help search engines qualify a site’s merit, confirm its services, location, and even its standing among locals thanks to user-reviews.
Having clean and consistent citations boosts local visibility and search performance.
During a citation audit, we review all of your current profiles and listings, fix inconsistencies found, optimize active profiles, remove any profile duplications, and claim any relevant citations you should but do not have.
We also discover the citations held by your top competitors.
What people say about you online matters.
Our Reputation Management services focus on helping you and your brand be seen favorably online through the collection of social reviews, testimonials, and other forms of user-generated customer feedback.
Active brands take every opportunity to show their customers and local supporters who they are.
Through social media and local profiles like Google My Business, a company can join local conversations, share current sales and initiatives and reach out to customers.
Having an active two-way conversation with your community is a great way to stay engaged and show your audience you’re not just selling your services; you’re listening and taking the time to build positive relationships.
MARKETING
Local Marketing
Local marketing is an umbrella term that refers to a wide collection of local optimization efforts that go into getting a business listed and in front of potential customers.
When competing in the local market, especially within competitive industries, a strong, consistent local presence is essential.
SEO
Technical + Tactical SEO
Technical SEO is a group of tasks related to website and server optimizations that collectively work to help search engine spiders crawl, index, and rank your website.
Technical SEO Efforts Include:
- Identifying Crawl Errors
- Finding & Fixing Broken Links
- Optimizing Page Load Speeds
- Improving Server Response Times
- Optimizing & Reducing Image Size
- Minimizing Render-Blocking Javascript and CSS
- Limiting the Number of Resources & HTTP Requests
- Securing Your Site With HTTPS/SSL
Sound technical SEO is a necessary foundation for any successful digital strategy.
Tasks related to “technical SEO” optimization have nothing to do with your website’s content or promotion. The singular goal of technical SEO efforts is to optimize a website’s infrastructure and make sure it is crawled, indexed, and able to get ranked.
Technical SEO is needed to get search engines like Google to know that you have a website, what it’s about, and who to serve it to. Search engines aim to provide the public with the best possible results for any given search term or phrase. For your site to be served by search engines, it has to be running properly.
Tactical SEO
Search Engine Optimization [SEO]
Search Engine Optimization (SEO) strategy is critical for most businesses. When your business is local, SEO is essential.
According to a recent hubspot.com report, local searches make up 46% of all searches…and the first five organic search results get 67.60% of the clicks.
A strong local SEO strategy is key.
Our SEO services start with an audit; during the audit, we look at your current presence, market position, target audience and complete all necessary research to develop a meaningful and actionable SEO plan.
Then together, we set our goals and objectives for our search engine optimization project.
- We provide on-site SEO and off-site SEO services to help get you found by customers where they are looking and by the terms they are using.
- Our off-site SEO services are all manual, ‘white-hat,’ powerful, and time-consuming. Off-page SEO strategies encompass all activities that help your site rank that is not done on your site directly. Off-page SEO includes:
- link building (and outreach), content marketing, social media activities, guest blogging, forum research, and participation. These signals help tell search engines that your site shares value, provides meaningful information, and is helpful to the end-user.
Search engines are service providers themselves, and they want happy customers too. All sites should add value!
GRAPHICS
Branding & Graphics
Every business needs a brand strategy; in the current digital landscape, a brand can easily get lost or fragmented. We keep your brand strategy front and center in all of our digital planning.
Branding isn’t just a logo, good copy, and smart visuals; it’s a consistent voice sharing a compelling story filled with meaningful information. We will help build and develop your brand through each touch-point.
Your brands’ messaging should be captivating, powerful, and quickly address the questions asked by your audience.
ANALYSIS
Competitive Gap Analysis
A competitive gap analysis provides a comparative assessment of your market share, position, and digital footprint as it relates to that of your competitors’.
Our market position assessment identifies gaps lacking in our clients’ current marketing and provides recommendations to improve their positioning.
By examining your brand’s current digital presence, we will define your current state and draft a comprehensive plan to reach your ideal future state.
MAPS
Google My Business
Today, Google My Business (GMB) is the most crucial online listing for any local business. A well-crafted GMB profile will capture traffic from local business search results, map requests, voice search, etc. In many respects, your GMB listing is more important than your website.
Your GMP profile features user-generated reviews, pictures, and comments from your customers; whether or not your taking an active position, prospective customers are using your profile for social-proof of the claims made on your site.
We help build and maintain Google My Business (GMB) – profiles for single and multi-location brands.
In recent years Google My Business has grown and is now one of the most high-performing elements of any local digital marketing effort.
We will optimize your current GMB profile, building brand equity and increasing customer engagement while boosting the likelihood of your listing appearing in the coveted Google 3-Pack.
Email & Automation
Email automation allows you to create emails that will reach the right people with the right message at the right time—automatically.
Today, companies utilize email automation to create triggers based on a user’s actions without crafting and sending repetitive emails like; form receipt confirmations, donation receipts, and welcome messages.
Unlike newsletters and seasonal campaigns connected to other media sent to your list all at once, an automated email campaign is set up once and then sent to particular individuals once a specific action is taken.
SUPPORT
Map Customer / Support Journey
Steve Jobs said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
Customer journey or interaction maps are a powerful tool — used to visualize, dissect and optimize each phase of the current state customer/supporter experience.
Journey maps provide perspective and allow teams to review and identify where users drop off. Building a map for your products, donation forms or service requests will help point out pitfalls where a customer may need more or a new type of engagement.
Brands are built and sustained by their ability to consistently and predictably bring in a steady stream of new leads. Whether your leads come by way of new clients or sales, customers or supporters, acquisition and retention starts with lead generation.
LEAD
Paid Advertising + Lead Nurturing
Traffic and Conversions
Paid traffic is a quick way to drive prospective leads to your website and into your lead pipeline. While most of the tactics we employ require a long-term commitment, paid ads are one avenue of opportunity capable of providing targeted traffic instantly.
We have extensive experience with the research, strategy, and end-to-end vision required to make paid ads and the lead nurturing efforts needed to make them worthwhile. Paid ads can deliver traffic, but if that traffic doesn’t do anything… it’s a waste of time and money.
Our ad campaigns are strategic, integrated, and geared to deliver well-qualified traffic to advance brand objectives, fill lead pipelines and increase your bottom line.
ECOMMERCE
eCommerce Services
From start-ups looking to build new EComm storefronts from the ground up to established brands looking to improve, update or move an existing site HML is happy to serve as an expert partner, designer, and development resource.
Are you looking to establish your brand, build a following and attract new customers? Or work on your site’s optimization, funnel, conversions, product positioning, customer retention, and customer lifecycle?
The market is full of eCommerce solutions; we will take the time to make sure you’re in the right one for your company, one able to grow, scale, and deliver on your long-term goals.
SOCIAL
Social Media
Social media management includes monitoring and participating in social conversations across a mix of off-site social media platforms.
We take a cohesive approach in managing our clients’ social media properties and tie our activities back to your strategy, the big picture.
Active social media participation provides an excellent opportunity to build your brand, voice, and connection to the community.
STRATEGY
Strategic Services
Our strategies are practical, pragmatic, well-researched, and fact-based. Market trends and customer behaviors are not intuitive. A business strategy must start with a clearly defined methodology for research, fact-finding, and market analysis.
At HML, we help our customers gain the perspective needed to view the market. Then we gauge the active players’ strengths and weaknesses to identify where we can outperform your rivals and build a competitive advantage.
PRODUCTION
Audio Visual Production
Nothing helps a brand be found and seen online like an engaging video presentation.
When your communication needs to go beyond the written word, HML can provide fully scripted or short form, off-the-cuff iPhone videos, our creativity will ensure you get the impact and engagement you’re after; it all depends on what the project calls for.
Have a podcast idea, great, a well-produced audio segment can easily explain and engage your customers as it is at once both intimate and compelling.
For more challenging projects, we have ready partnerships with many of New York’s most talented experts in the digital audiovisual field, our capabilities are nearly limitless, think you have an idea for a web spot or commercial? Let’s make it happen.